34jili Casino Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operator of the 34jili Casino platform, accessible at 34jili.app and all associated subdomains and mobile applications (collectively, the "34jili Platform" or "Platform"). References to "34jili," "we," "us," or "our" in this Policy refer to the 34jili platform operator.

34jili operates as an online gaming platform serving Filipino players and is subject to the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a personal information controller under the Data Privacy Act of 2012 (Republic Act No. 10173), 34jili is responsible for the lawful, fair, and transparent processing of your personal data.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable Philippine data protection law. Contact details for our DPO are provided in Section 14 of this Policy.

2. Personal Data We Collect

Depending on how you interact with the 34jili Platform, we may collect the following categories of personal data:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, self-exclusion records maintained for responsible gaming purposes).

3. How We Collect Your Data

34jili collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for more details on our cookie practices.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment transaction data from GCash, Maya, and banking partners. All third-party data sources are contractually bound to comply with applicable Philippine data protection law.
• Publicly Available Sources: In limited circumstances, we may supplement your profile with information from publicly available Philippine government databases for identity verification purposes.

4. How We Use Your Personal Data

34jili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 34jili account, including verifying your identity and age (21+ requirement) and processing your login credentials.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 34jili platform features.
• Regulatory Compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools to players who need them.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features that improve the 34jili experience for Filipino players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting our support team.

34jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 34jili processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account creation, game access, and payment processing — is carried out on the basis that it is necessary to fulfill the Terms and Conditions you agreed to upon registration.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML obligations, tax reporting requirements, and other applicable Philippine laws is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 34jili's legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

34jili does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC & Identity Verification Providers: Third-party service providers that assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Payment Processors: GCash, Maya, and Philippine banking partners that process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to Bangko Sentral ng Pilipinas (BSP) regulations.
• AML & Fraud Screening Partners: Compliance technology providers that assist 34jili in meeting its obligations under the Anti-Money Laundering Act and related AMLC regulations.
• IT & Platform Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers that support the technical operation of the 34jili Platform. All such providers are bound by data processing agreements that require them to process your data only on our instructions.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or a valid legal order.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity.

7. Cookies & Tracking Technologies

The 34jili Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how users interact with the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language and display settings, to provide a more personalized experience on the 34jili Platform.
• Marketing Cookies: With your consent, these cookies track your activity on the Platform to enable us to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings or by contacting our support team.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 34jili Platform. For more information on managing cookies in popular Philippine mobile browsers, refer to the help documentation of your browser or device.

8. Data Security

34jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including financial information and government ID details.
• Multi-factor authentication requirements for administrative access to systems that process personal data.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Role-based access controls ensuring that 34jili staff can only access personal data that is necessary for their specific job function.
• Comprehensive staff training on data protection obligations and secure data handling practices.
• An incident response plan that enables rapid detection, containment, and notification of any personal data breach.

While 34jili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. Please refer to Section 5 of our Terms and Conditions for your account security obligations.

9. Data Retention

34jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status on the 34jili Platform.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with Philippine AML and tax regulations.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance.
• Inactive Account Data: Accounts that have been inactive for twelve (12) consecutive months may be subject to data minimization, with non-essential data deleted or anonymized while legally required records are retained.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.

10. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 34jili:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data that 34jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 34jili holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 34jili's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 34jili has processed your personal data in violation of the Data Privacy Act of 2012.

11. Children & Minors

The 34jili Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirements for casino-style gaming in the Philippines. 34jili does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered on the 34jili Platform or provided us with personal data without your consent, please contact our support team immediately. We will take prompt action to verify the situation and, if confirmed, delete the minor's account and all associated personal data without undue delay.

12. Third-Party Links & Services

The 34jili Platform may contain references to third-party services such as GCash and Maya for payment processing purposes. These third-party services operate under their own privacy policies and terms of service, which are independent of this Privacy Policy.

34jili is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 34jili account, particularly your chosen payment provider.

Where 34jili engages third-party data processors to process personal data on our behalf, we ensure that appropriate data processing agreements are in place that require those processors to handle your data in accordance with the Data Privacy Act of 2012 and this Privacy Policy.

13. Changes to This Privacy Policy

34jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered users via the mobile number or email address associated with their account, and will update the "Last Updated" date at the top of this page.

Your continued use of the 34jili Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We recommend reviewing this page periodically to stay informed of how 34jili protects your personal data.

If any amendment to this Privacy Policy materially affects your rights as a data subject, we will provide at least fourteen (14) days' advance notice before the changes take effect, giving you the opportunity to review the changes and, if you do not agree, to close your account in accordance with our Terms and Conditions.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 34jili, please contact our Data Protection Officer:

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

For matters relating to responsible gaming, self-exclusion, or player protection, please visit our Responsible Gaming page. For general platform information, visit our About Us page or our FAQ.